A - If Chariot accepts your Application (as evidenced by verbal or written confirmation to you or the provision of the Service to you) then this Agreement is made between you and Chariot on that date.
B - This Agreement sets out the terms and conditions on which Chariot agrees to provide the Service to you and you agree to accept the Service from Chariot.
Agreement by Chariot
Agreement by You
Mean
Access to Service
Withdrawal of Service
Retain Data
Deletion of E-mails
Failure to Access e-mail Accounts
Access and Correction
Prepaid Accounts
Minimum Period
Responsibility for Use
Supervision
Hardware and Software
Equipment
Confidentiality
Charges
Fees
Validity of Invoices
Notify Change of Address
Acceptable Use Policy
Legal Software
Content
Spamming and other Unacceptable Conduct
Minimise Risk of Breach of the Spamming Provisions
Third Party IP Rights
Back-ups
Consents
Other Service Providers' Rules
Compliance with Directives
Monitoring
Investigation and Reporting
Scanning for Misconfigurations
Initial Access Period
Subsequent Access Periods
Overdue Charges
Refunds
Deemed Acceptance
Provision on Amended Terms
Review
Co-operation and Provision of Information
Accuracy of Information
Consents
Collection of Personal Information
Use of Personal Information
Disclosure of Personal Information
Refusal or Restriction
Provision of Service
Tools
No Guarantee of Service
Unavailability of Service
Withdrawal by Telstra
Termination of Service
Set up Costs
Authorised Equipment
Transmission Speeds
Removal of Other Telstra Services
Release and Indemnity
Further Obligations
Temporary Disruption
Equipment and Installation Costs
Functionality
Indemnity - Premises
Early Termination Fee
Automatic Cancellation
Provision of Service
Tools
No Guarantee of Continuous Service
Unavailability of Service
Termination of Service
Set up Costs
Connection Requirements
Equipment
Installation
Work Order
Responsibility for Loss or Damage to Equipment
Substitution of Equipment
Service Calls
Removal
Transmission Speeds
Release and Indemnity
Further Obligations
Functionality
Indemnity - Premises
Portability
Pending Transfer In
Pending Transfer Out
Provision of Service
No Guarantee of Continuous Service
Unavailability of Service
Termination of Service
Set up Costs
Call Rates
Connection Requirements
Release and Indemnity
Transmission Speeds
Emergency Services
ATA
Further Obligations
Portability
On Request by Chariot
Suspension of Service
No Waiver
Application of Security
Maintain Security
Retention of Security
Performance
Exclusion of Warranties
Limitation of Liability
By Chariot - For Cause
By Chariot - Without Cause
By You - Without Cause
By You - For Change of Terms
Payment of GST
Tax invoices
Method of Giving Notices
Time of receipt
Address of Parties
Party | Address |
---|---|
Chariot: | Delivery and Post: Level 1, 5 Leigh Street, Adelaide, SA 5000 E-mail: service@chariot.net.au Facsimile: (08) 8291 8822 |
You: | As specified on your Application. |
If you use the Service (and if applicable, any part or aspect of it), you must comply with this Acceptable Use Policy. If you fail to comply, Chariot may suspend or terminate your use of the Service without refund of any pre-paid Charges or effect on your liability to pay any Charges that you have not paid at that time.
The Acceptable Use Policy is designed to bring about the result that your use of the Service does not break any laws or interfere with the use of the Service by other Chariot customers.
A copy of this policy can be obtained from Chariot's web site. Chariot may change this Policy from time to time and you will be bound by those changes once posted on the web site. You must check this policy on Chariot's web site regularly to ensure that you are aware of your obligations under this policy, namely:
You must be over 18 years of age to have an Account with Chariot. If you are under the age of 18 years you must have the consent of your parent, teacher or other responsible adult before you can have an account with Chariot. Chariot may nevertheless refuse your application for the Service. Chariot has total discretion in this matter.
Chariot strongly recommends that you seek guidance from the following site: http://www.iia.net.au/index.php/initiatives/guide-for-users.html to assist you to supervise and control children's access to Internet content. This site will also explain to you about your right to make a complaint to the Australian Broadcasting Authority about online content. Chariot also recommends that you install an approved content filter. You are solely responsible for the cost, maintenance and support of any filter you choose to install.
Chariot strongly recommends that you seek guidance from the following site: http://www.iia.net.au/index.php/initiatives/guide-for-users.html in relation to using appropriate labelling systems as well as your legal obligations in regard to the content you publish.
You must not:
It is a criminal offence to unlawfully access or damage data in a computer, system or network;
If you do not want to receive unsolicited e-mail or promotional material Chariot strongly recommends that you seek guidance from http://www.iia.net.au/index.php/initiatives/guide-for-users.html
In using the Service you must at all time conduct yourself in a responsible and considerate manner. In particular you must not break any laws or infringe the rights of other persons. For example, you must not:
To detect and deal with breaches of the Acceptable Use Policy, Chariot may take the following actions:
You acknowledge that Chariot must comply with the Telecommunications Act 1997 (Cth) and other laws and directives from state or federal law enforcement agencies that have jurisdiction over the use of Internet services and the Services (or either) and that Chariot is not liable for any loss, damage or interruption to the Service that you may suffer or incur as a result of compliance therewith.
Chariot disclaims all or any liability for any material on the Internet that you find offensive, upsetting, defamatory or in any way unsuitable for a person to view (whether or not that person is under the age of 18 years).
Financial Hardship is a term used to describe a situation where a person is unable to meet their financial commitments due to one or more factors contributing to their financial position. Common contributing factors include:
If you are having a problem paying your bill, or you wish to discuss options to minimise your bill, call us today on 1300 137 425.
The earlier you contact us, the better. Discussing your concerns gives us the opportunity to help you manage your bills.
If you do require time to pay an outstanding amount, agreeing to a payment plan and sticking to it can help prevent disconnection or restriction of your service. Disconnection of your service is used only as a last resort, and we will endeavor to work with you to ensure this does not happen.
To assist us in establishing the level of support you require, dependent on your individual circumstance, we may request supporting evidence, including, but not limited to:
There are also a range of other financial support services available such as free financial counselling services offered in each state and territory in Australia. For more information on these & other options available please see the ACMA’s website:
http://www.acma.gov.au/WEB/STANDARD/pc=PC_2939
Please contact us on 1300 137 425 if you are having difficulty paying your bill so that we may discuss the options that are available to you.
There are options available for minimizing your debts & to stay connected whilst managing your spending. Examples include:
If you are having a problem paying your bill, or you wish to discuss options to minimise your bill, call us today on 1300 137 425
Chariot aims to provide our Customers with the best possible service. If you haven’t received the service you expected or your would like to make a suggestion we always appreciate your feedback.
Customer Service is your main point of contact within Chariot whether you wish to discuss an issue regarding your account or you want information about our services.
Our Customer Service staff can be contacted by:
Email - service@chariot.net.au
Phone - 1300 147 425 at the cost of a local call
You will find the majority of matters can be handled on the first call. If further investigation is required we will give you a timeframe & keep you posted along the way.
Our Customer Service staff may escalate your case to a Technical Support Officer, our Customer Relations Team or even their Supervisor. If you are not satisfied with the way in which the Customer Service staff is dealing with your issue, you can request to be escalated to a Supervisor. We aim to respond to all written correspondence within one working day.
Chariot believes that its internal resolution process is the most effective and quickest way to resolve complaints. However If you are not satisfied with our handling of your issue and you have escalated this within Chariot, you may seek further assistance from external avenues of recourse in your state or territory.